Please email us at firstname.lastname@example.org to check availability for Monarch orders being placed less than 3 weeks in advance.
Refunds will incur a 3% chargeback fee. This includes orders placed after our ability to fulfill them, orders placed for Monarchs shipped west of the Continental Divide, and orders placed without checking availability as directed on website.
Michigan Native Butterfly Farm Shipping Guarantee: Butterflies are shipped via FedEx Priority Overnight or UPS Next Day Air to arrive at your doorstep the next morning. Most packages will be delivered between 10:30 am and 12:00 pm. You will receive an email from FedEx or UPS with the butterfly tracking information.
Sometimes there can be shipping or delivery problems. *It is your responsibility to track the progress of the package once it leaves our farm. However, we are happy to assist if there is a delivery issue. To best serve you, please contact us within one hour of your delivery deadline if you have not received your package. This allows us the opportunity to identify the cause of the delay and make arrangements to have the butterflies re-delivered or held for pick-up at a transit facility.
Please note that we cannot be responsible for late deliveries due to mechanical or extreme weather issues and therefore cannot issue refunds for orders not received due to circumstances beyond our control.
Our Guarantee – We guarantee that your butterflies will arrive alive. We always include extras for the rare time that something may happen and to ensure you have the amount you ordered. You must call within one hour of the delivery if there are any problems or the guarantee is void. You may be asked to return any dead butterflies to get a refund so keep all packaging and be sure to take a photograph.