We guarantee that your butterflies will arrive alive. We always send extras to make sure that you will receive the number of butterflies ordered.
In case of the rare instance when something may happen during shipping, you must call within one hour of the delivery or the guarantee is void. If there is a problem with your order be sure to take a photograph and keep all packaging, including any expired butterflies, because you may be asked to return them to process a refund.
Plan to have someone available to accept delivery when the butterflies arrive to ensure they are carefully handled and properly cared for. Butterflies left in the sun or exposed to the elements are not covered by our guarantee.
Your butterflies should be shipped to arrive the day before your event.
- To ensure your butterflies arrive in time, we advise against shipping them to arrive the day of your event, in case they are late or there are shipping delays.
- For Sunday events, we suggest the butterflies are shipped to arrive on Friday.
- Please note that some locations do not have a Saturday delivery. We cannot guarantee deliveries scheduled for Saturday.
- By choosing the Standard Delivery or Next Day Air Saver option our guarantee is void.
Butterfly Shipping Process
For individual releases, each butterfly is carefully placed into the release envelope and then they are packed securely in a box with tissue paper to prevent them from being damaged during shipping.
Butterflies for mass release will be packaged to your specifications. If you wish to transfer the butterflies from their shipping envelopes, we will carefully put them into glassine envelopes which are then placed in a small box to keep them secure during shipping. We can also place the butterflies directly into the release box and ship them to you so you do not have to handle them.
Your butterflies are packed into an insulated box with an ice pack to keep them cool. They are packed this way to protect them during shipment. This does not harm them, rather it puts them into a partial hibernation so they are fresh and ready for your event. The ice pack is located at the bottom or side of the insulated box. The butterflies are then placed in the box and secured with tissue paper to prevent them from being jostled during the shipping process.
The box is securely taped closed and is now ready for shipping.
Instructions and any other information will be sent via email upon order confirmation prior to your event. You will also receive instructions included with your shipment.
Butterflies are shipped via FedEx Priority Overnight or UPS Next Day Air to arrive at your doorstep the next morning. Most packages will be delivered between 10:30 am and 12:00 pm. You will receive an email from the carrier with the tracking information.
Sometimes there can be shipping or delivery problems. *It is your responsibility to track the progress of the package once it leaves our farm. However, we are happy to assist if there is a delivery issue. To best serve you, please contact us within one hour of your delivery deadline if you have not received your package. This allows us the opportunity to identify the cause of the delay and make arrangements to have the butterflies re-delivered or held for pick-up at a transit facility.
Please note that we cannot be responsible for late deliveries due to mechanical or extreme weather issues and therefore cannot issue refunds for orders not received due to circumstances beyond our control.
We ship thousands of butterflies safely across the United States to many happy customers every year. We take great care in packing your butterflies so you do not have to worry. We encourage you to call 734-347-0443 or contact us so we can answer any questions you might have concerning your order.
Please note there is a 3% processing fee on refunds for orders that cannot be fulfilled due to time restraints (placing your order after 3:00 pm for a next day delivery) or availability (our website banner asks for an email to confirm availability if your order is placed less than a week on advance).